Last Updated:
Customoupresent understands that circumstances may change, and you may need to cancel or modify your event decoration booking. This policy outlines our cancellation terms and procedures.
| Time Before Event | Cancellation Fee | Refund Amount |
|---|---|---|
| More than 30 days | No fee | Full refund |
| 15-30 days | 25% of total | 75% refund |
| 7-14 days | 50% of total | 50% refund |
| Less than 7 days | 100% of total | No refund |
To cancel your booking, please contact us as soon as possible:
Cancellation requests must be made in writing via email or confirmed over the phone. Verbal cancellations alone are not sufficient.
We understand that event details may need to change. Modifications to your booking are subject to availability and may incur additional charges:
If you are eligible for a refund:
In the event of circumstances beyond our control, including but not limited to natural disasters, government restrictions, or venue closures, we will work with you to reschedule your event or provide appropriate refunds based on the specific situation.
If we arrive at the event location and are unable to access the venue or complete the installation due to client-related issues (e.g., no access, venue not ready, client cancellation on-site), the full service fee will be charged with no refund available.
If you are not satisfied with our service quality, please contact us within 24 hours of your event. We will investigate the issue and work with you to find an appropriate resolution, which may include:
Deposits are required to secure your booking and are non-refundable except as outlined in the cancellation policy above. Deposits will be applied toward your final invoice.
We understand that special circumstances may arise. Please contact us to discuss your specific situation, and we will work with you to find a fair solution.
If you have questions about our return and cancellation policy, please contact us:
Customoupresent
8757 Georgia Ave Suite 440
Silver Spring, MD 20910, United States
Phone: +13018184583
Email: info@customoupresent.world
We use cookies and similar technologies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies as described in our Privacy Policy.